NOCTIVE Support

Updated: 27 September 2026

Paid purchases and paid-content downloads are not yet enabled in the current test release.

For puzzle progress, music settings and local activity, open Settings in the app. For collection access, choose Restore purchases while signed in to the same store account used for the original purchase.

Purchases, cancellation and refunds

The collection pass is a one-time purchase, not a subscription. You can cancel before confirming the store payment sheet. A pending purchase does not unlock paid content. Do not buy again merely because a pending transaction has not finished.

For Apple purchase records and refund requests: https://reportaproblem.apple.com/

For Google Play order history: https://play.google.com/store/account/orderhistory

Google Play refund guidance: https://support.google.com/googleplay/answer/2479637

Apple refund guidance: https://support.apple.com/118223

Refund approval and timing are controlled by the store. Purchase restoration applies to this app on the same store, not to a different app or automatically across Apple and Google.

Delete local data

In versions that provide this button, Settings → Delete local app data removes this app's saved progress, favorites, settings, session token and downloaded content from this device after confirmation. It does not cancel or refund a purchase, erase store records or automatically remove server-side verification records.

Contact

Email Keke Studio: johunsang@tenmiles.ai. For a support request, provide app version, device model, operating system and a short description. Never send your password, payment card details or a complete purchase token.