Privacy Policy
Your play, your information. This notice explains how KEKESTUDIO (listed as Keke Studio on Google Play) handles information for JIGGLEBELL Jigsaw, Android package app.kekestudio.jigsaw, and this support website.
Effective / last updated: September 27, 2026
1. Information we handle
- Account and game profile: an account identifier, sign-in provider identifier, session credentials, generated nickname, avatar, color and country/flag selection. Provider sign-in is used to verify identity; we do not receive your Google or Apple password.
- Play and social activity: game actions and results, progress, experience and level, candy, hearts, item inventory, reward claims, friends and friend requests, invitations and online presence. These records support matches, synchronization, recovery and fraud prevention.
- Network and device information: IP address, approximate country/region derived from network information, request and connection information, device/app information and diagnostic logs. Approximate region helps assign a flag and protect the service; the game does not request GPS location for this purpose.
- Analytics: the mobile release is configured to use Google Analytics for Firebase. Events include screen and button interactions, piece selection/drag/drop and in-game coordinates, item actions, match states, rewards, connection timing and performance. The SDK also uses an app-instance identifier and device/app information. Our custom event payloads exclude account names, email addresses, login tokens, uploaded pictures and free-text messages.
- Support: your email address and the information you choose to send, such as app version, device model, issue details and screenshots. Please remove private information from screenshots.
- Ads and purchases, when enabled: Google AdMob can process device identifiers, IP address, diagnostics and ad interactions to deliver and measure ads and prevent fraud. Google Play processes payment information. Store product identifiers, purchase tokens, transaction status and entitlement records may be processed to verify purchases and restore access. We do not receive your full payment-card number.
2. Why information is used
We use information to provide accounts and games, match players, save progress and rewards, display records and rankings, operate friend features, respond to support, diagnose faults, improve gameplay and prevent cheating or abuse. When advertising or purchases are enabled, information is also used for those features. Where applicable law requires consent, that consent is required before the relevant processing; this notice is not a substitute for consent.
3. What other players can see
Other players may see your game nickname, avatar, flag, level, match results and ranking. Friends may see your online presence and invitations. The flag is a game-profile element, not proof of citizenship or exact location. The game has no player text chat or voice chat.
4. Service providers and international processing
We use Cloudflare for hosting, game connections, storage and service security; Google/Firebase for analytics; and the relevant sign-in and app-store providers. AdMob is the advertising provider when ads are enabled. These services may process information in countries other than your own. We may disclose information where required by law or to protect the service and users. We do not offer player information for sale.
5. Retention and security
Account and game records are kept while needed to provide the account and associated features. They are not automatically erased when you uninstall the app. Support correspondence is kept while needed to handle your request and related issues. Service-provider analytics and technical records follow the applicable service retention settings. Limited records may be retained where necessary for legal obligations, security or fraud prevention; if this affects a deletion request, we will explain the reason and applicable period in our response.
Network communication uses HTTPS/WSS. Mobile session credentials use platform-protected storage. We restrict service access, but no storage or transmission method can be guaranteed completely secure.
6. Your choices and deletion requests
You or a parent/guardian can contact johunsang@tenmiles.ai to request access, correction or deletion of account information. We may need to verify control of the account. Do not send passwords, payment-card details or login verification codes.
Request account & data deletion
Uninstalling removes locally stored app information but does not itself delete server records. Deleting game data does not cancel or refund a store purchase; store purchase/refund requests are handled through the relevant store.
7. Children and families
The game is intended for a broad audience, including children aged five and older. A parent or guardian should supervise online features and store purchases. Parents and guardians can use the contact above to ask about or request deletion of a child's information. The game does not provide text or voice chat or ask players to publish real names. Before advertising is enabled for children, the applicable child-directed ad treatment and age-appropriate restrictions must be applied. We do not use children's information to intentionally serve personalized advertising.
8. This website and policy updates
This support website does not run advertising, analytics scripts or contact-form tracking. Our hosting provider processes normal network requests to deliver and secure the pages. Sending an email uses your chosen email service. We will update this page when practices change and show the updated date. Material changes will be communicated where required.
9. Contact
Privacy and customer support: KEKESTUDIO / Keke Studio
johunsang@tenmiles.ai