Delete VELORA data

Updated: 27 September 2026

VELORA does not create a developer account. Puzzle progress, favorites and settings are stored locally. Purchase verification uses a short-lived server session containing an encrypted store purchase proof, as described in the privacy policy.

In versions with Settings → Delete local app data, read the confirmation and choose Delete local data. This removes this app's local progress, favorites, settings, downloaded media and content-service session token. The action is permanent. Earlier test builds do not have this control: use Android app settings → Storage → Clear storage, or delete the app and its data in iOS settings. iOS app offloading can preserve data. Check your device backup settings separately.

Deleting local data does not directly delete the server session. Stop using purchase verification after deletion and existing sessions expire within 24 hours of their last successful renewal; expired records are removed by the next scheduled cleanup, which runs each minute. Infrastructure recovery copies may retain deleted records for up to 30 days. Restoring purchases creates or renews a session. For questions about server-held data, contact johunsang@tenmiles.ai without sending passwords or complete purchase tokens.

This does not cancel a purchase, request a refund or erase the store's order records. An eligible purchase can be restored with the same store account; erased puzzle progress cannot be recovered through purchase restoration.

For deletion of support emails you sent to us, email johunsang@tenmiles.ai from the relevant email address and identify the request. Do not send your password, full card number or purchase token. We may need to retain records required for an unresolved issue or legal obligation and will explain any applicable restriction.